Refund policy

Returns

Due to our items being made to order, we unfortunately cannot accept returns. Therefore, please ensure you input the correct
details when ordering the product. However, as our customers, and their happiness, are very important to us, please don't hesitate to contact us at Customerservice@juliamartindesigns.com giving the order details and we will endeavour to sort any issues out.  Also, you can always contact us for any questions, whether regarding returns or any other query at Customerservice@juliamartindesigns.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.