Returns
Returns Policy
At The Mug Gallery, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a no quibble 14-day money-back guarantee on all products.
Our Guarantee: If for any reason you are not entirely satisfied with your purchase, simply contact us within 14 days of receiving your order. We will provide you with a hassle-free return process and issue a full refund, no questions asked.
Return Process: To initiate a return, please contact our customer service team at Graham@juliamartindesigns.com within 14 days of receiving your order. Our friendly representatives will guide you through the return process and provide you with a return authorisation code.
Return Conditions:
- Items must be returned in their original condition, unused and in their original packaging.
- Return shipping costs are the responsibility of the customer, unless the return is due to a fault with the product or a mistake on our part.
- Please ensure that returns are securely packaged to prevent damage during transit.
Refund Processing: Once your return is received and inspected, we will process your refund within 2-3 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the returns process outlined above and place a new order for the desired item.
Questions or Concerns: If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.
Thank you for shopping with The Mug Gallery. Your satisfaction is our top priority.